About these terms
These terms apply when you use our online shop or buy from us. The shop is run by Asiimwe Creations ("we", "us").
- Email: support@asiimwecreations.com
- Phone: +256 701222297
By placing an order you agree to these terms. Please read them, together with our privacy policy, shipping policy and returns and exchange policy, which form part of them. Nothing in these terms takes away rights you have under Rwandan consumer protection law.
Ordering
- You must be 18 or older to place an order, or have the permission of a parent or guardian.
- When you place an order, we send a confirmation to the email address you gave us. A contract between us is made when we confirm your order: once your payment succeeds, or straight away for cash on delivery.
- We may refuse or cancel an order, for example if a piece is no longer available, the address cannot be reached, or we suspect fraud. If you have already paid, we refund you in full.
- If you have an account, keep your password private and tell us straight away if you think someone else has used it. You can turn on two-step verification in your account.
Our products
Every piece is made by hand from natural bamboo and rattan. Small differences in colour, grain, weave and size from the photos are part of each piece's character and are not a fault. Photos and measurements are as accurate as we can make them.
Prices
Prices are in Rwandan francs (RWF) and include any taxes that apply. Delivery is charged as one flat fee, shown in your cart and at checkout before you pay; when we offer free delivery above an order amount, the cart shows it. If a price on our shop is clearly wrong, we will contact you before we process your order, and you can choose to continue at the correct price or cancel.
Coupons must be entered at checkout, can be used only under their stated conditions, and cannot be exchanged for cash.
Payment
- MTN MoMo and Airtel Money: we send a payment request to the number you give us, and you approve it on your phone.
- Card: you pay on our payment provider's secure page. We never see your full card details.
- Cash on delivery: available for addresses in the districts shown at checkout, and up to a maximum order total where one is set. You pay in cash when your order is delivered.
Our payment provider is Flutterwave. An order paid by mobile money or card that is not paid within a short time is cancelled automatically, and the pieces go back on sale.
Delivery
We deliver within Rwanda only. Our team delivers from Kigali, and we call or message you to arrange a time. Please make sure someone can receive the order and pay for it if you chose cash on delivery. The pieces are your responsibility from the moment they are delivered. Our shipping policy has the details.
Cancelling an order
- An order that has not been paid can be cancelled from its page in your account.
- An order that has been paid but not yet sent can be cancelled by asking from its page in your account, or by contacting us. Once we approve the cancellation, we refund your payment to the way you paid.
- For cash on delivery orders, contact us to cancel.
- Once an order has been sent, our returns and exchange policy applies.
Returns and refunds
If a piece arrives damaged, faulty or not as ordered, or you change your mind, our returns and exchange policy explains what to do. Refunds go back to the way you paid: to your card, or to the same mobile money number. Refunds for cash on delivery orders are paid by mobile money or in cash.
Reviews and content you send us
When you post a review or photo, you allow us to show it on our shop and in our marketing. Please post only honest reviews and only photos you have the right to share. We may decline or remove reviews that are unlawful, offensive, off topic or about something other than the product.
Using our shop
Please do not misuse the shop: for example, do not try to get into other people's accounts, interfere with how it works, or copy large parts of it. The designs, photos, text and logo on our shop belong to us or our licensors, and you may not use them without our permission.
Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, for business losses, or for delays caused by events outside our reasonable control, such as severe weather, road closures or network outages. Except where the law does not allow it, our total responsibility for an order is limited to the price you paid for it. Nothing in these terms limits our responsibility where the law does not allow it to be limited.
Changes to these terms
We may update these terms from time to time. The terms that apply to an order are the ones shown on our shop when you placed it.
Law and disputes
These terms are governed by the laws of the Republic of Rwanda. If something goes wrong, please contact us first at support@asiimwecreations.com and we will try to put it right. If we cannot resolve it, the courts of Rwanda will decide.
Last updated November 2026