FAQs
Questions, answered
Ordering, payment, delivery and caring for bamboo and rattan. Can't find what you need? Get in touch.
Orders & payment
How do I place an order?
Add the pieces you like to your cart, then choose Checkout. Give us your delivery address and pay with MTN MoMo, Airtel Money or card. You don't need an account: we'll send your confirmation to the email or phone number you give us.
Which payment methods do you accept?
We accept MTN MoMo, Airtel Money, Visa and Mastercard. With mobile money you approve the payment on your phone when we ask; card payments are taken on our payment partner's secure page. In parts of Kigali you may also be able to pay in cash on delivery: checkout shows it when it is available for your address.
Can I change or cancel my order?
An order we haven't started preparing can be cancelled from its page in your account. Otherwise contact us as soon as you can: if your order hasn't been packed yet, we can usually change or cancel it.
Delivery
Where are you based?
We're based in Kigali, Rwanda. Our own team arranges delivery anywhere in Rwanda for one flat fee, shown in your cart and at checkout before you pay. Our shipping policy has the details.
How long does delivery take?
It depends on where you are and on whether the piece is in stock or made to order. We'll call or message you to arrange a time once your order is ready.
Do you deliver outside Rwanda?
Online orders are delivered within Rwanda only. If you're abroad, contact us with what you'd like and we'll let you know what's possible.
Products & care
Is every piece handmade?
Yes. Every piece is shaped and finished by hand in Rwanda, so small differences in colour and grain are part of its character.
How do I care for bamboo cups?
Hand wash in warm, soapy water and dry them straight away. Don't soak them or put them in the dishwasher or microwave. Rubbing in a little food-safe oil now and then stops the bamboo drying out.
How do I care for bamboo planters?
Keep plants in a nursery pot or liner inside the planter so the bamboo isn't sitting in water. Empty any water that collects and let the planter dry between waterings.
How do I care for rattan?
Dust with a soft brush or dry cloth and wipe with a damp cloth when needed. Keep rattan out of constant direct sun and away from heaters, which can dry it out.
Returns & exchanges
What if my order arrives damaged or isn’t right?
Contact us with your order details and a photo, and we'll arrange a replacement, exchange or refund with you. Our returns and exchange policy has the details.
Bulk & custom orders
Can I order in bulk or for my business?
Send us what you need, how many and by when, and we'll get back to you with what we can do.
Still have a question?
Send us a message and we'll get back to you.